Akdağ informed that satisfaction of citizens with healthcare and the health system increases every year, rising from 39.5% in 2003 to 72.3% in 2015.
He said that social and financial access has increased and healthcare costs are no more a burden on citizens and that out-of-pocket payments for healthcare declined from 19.8% in 2002 to 16.6% in 2015.
He also stated that universal health insurance was introduced, additional co-payments charged by private hospitals were capped; charging for burns, cancer, newborn care, organ transplantation, birth anomalies, dialysis and cardiovascular surgery was banned and drug co-payments were minimized.
He informed that major investments in the physical infrastructure have been undertaken, including the increase in the number of intensive care beds and ambulances from 2.200 and 618 in 2002 to 32 thousand and 4.200 in 2015, respectively. Stressing the link between the number of ambulances and intensive care bed needs, Akdağ said: "If you, for instance, fail to send an ambulance to a person having a heart attack, you will then need fewer ICU beds."
Akdağ recalled their determination to increase the number of health professionals, physicians in particular. The number of physicians rose from 92 thousand to 141 thousand.